Privacy Policy – How okbet Handles Your Data

This Privacy Policy applies to all users of the okbet platform, including the website at okbet.ceo and the okbet mobile app. It covers how okbet collects, processes, stores, and protects personal information provided by players registered in the Philippines.

By registering an account or using any part of the okbet platform, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, you should not use the platform.

okbet collects personal information at the point of registration and on an ongoing basis as you use the platform. The categories of data collected include:

okbet does not knowingly collect sensitive personal information beyond what is required for identity verification and payment processing. If you believe we have collected information beyond these categories, contact support.

okbet processes your personal data only for defined purposes. The primary reasons we collect and use your information are:

• Account creation and management — to set up and maintain your okbet account, verify your identity, and enable you to access the platform securely.
• Payment processing — to process deposits and withdrawals in Philippine Peso through your verified bank account or e-wallet. Financial data is used solely to facilitate PHP transactions.
• Identity and age verification (KYC) — to confirm that you are at least 21 years old and to meet applicable verification requirements before processing withdrawals or investigating account issues.
• Security and fraud prevention — to detect and prevent unauthorised access, account abuse, prohibited betting activity, and other security threats.
• Platform improvement — to understand how players use the platform so we can improve the game lobby, mobile experience, and payment processes over time.
• Communications — to send account-related notifications such as deposit confirmations, withdrawal status updates, and OTP codes for login and transaction security.

okbet does not sell your personal information. We share data only in limited circumstances and only with parties that need it to provide services that support your okbet account:

• Payment processors — when you make a deposit or request a withdrawal, your financial details are shared with the relevant bank or e-wallet provider (such as GCash or Maya) to complete the transaction. These parties are bound by their own privacy and security standards.
• KYC and identity verification services — where third-party verification tools are used to confirm identity, the necessary documents or data points are shared for that purpose only.
• Game providers — when you launch a game in the okbet lobby, technical session data may be shared with the relevant studio provider to operate the game. Personally identifying information is not shared with game studios.
• Legal obligations — if required by applicable law or in response to a valid legal process, okbet may be required to disclose certain information. We will inform affected users where legally permitted to do so.

okbet applies multiple layers of protection to your personal data. These include:

• SSL/TLS encryption on all data transmitted between your device and okbet servers, whether you access via the mobile app or browser.
• OTP authentication for login and sensitive account actions, reducing the risk of unauthorised access even if a password is compromised.
• Access controls limiting which internal staff and systems can view personal account information.
• Secure data storage with appropriate technical safeguards against unauthorised access, loss, or destruction.

While okbet maintains strong security practices, no platform can guarantee absolute security. You play a role in protecting your account by keeping your login credentials confidential, logging out of shared devices, and contacting okbet support immediately if you suspect your account has been compromised.

okbet retains personal data for as long as your account is active and for a reasonable period following account closure to fulfil residual obligations. Specific retention periods depend on the type of data:

• Transaction and betting records are retained for a period consistent with standard financial record-keeping practices.
• Identity and KYC documents are retained for the duration of the account relationship and for a period after closure as required by applicable verification obligations.
• Technical and usage data is retained for shorter periods relevant to security monitoring and platform analytics.

When data is no longer required, it is deleted or anonymised so that it can no longer be associated with an individual account. If you request account closure, okbet will process the closure and begin the applicable data retention period from that point.

As a player on the okbet platform, you have rights regarding your personal information. These include:

• Right to access — you may request a copy of the personal data okbet holds about you.
• Right to correction — if any of your personal information is inaccurate or outdated, you can request that it be corrected.
• Right to deletion — you may request deletion of your personal data, subject to our obligations to retain certain records for the periods described in Section 6.
• Right to object — you may object to the use of your data for certain purposes, including marketing communications.

okbet uses cookies and similar technologies on the website and in the app to support platform functionality, maintain session security, and understand how the platform is used. Types of cookies used include:

• Session cookies — required to keep you logged in during an active session. These are deleted when you close the browser or app.
• Security cookies — used to detect and prevent fraudulent or suspicious activity during a session.
• Analytics cookies — used to collect anonymised usage data to help improve platform performance and the player experience.

You can manage cookie preferences through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of the platform, including session security and login features.

okbet may update this Privacy Policy from time to time. When changes are made, the revised version will be published on this page with an updated effective date. For significant changes, okbet will endeavour to notify registered players through the platform or via your registered contact details.

Continued use of the okbet platform following publication of an updated policy constitutes acceptance of the revised terms. If you disagree with any change, you may request account closure by contacting okbet support. The current version of this Privacy Policy is always available on this page.

For any questions about this policy or how your data is handled, refer to the FAQ page or contact okbet support. Related policies including the Terms & Conditions and Responsible Gaming guidelines are also available on the platform.